Frequently Asked Questions

Answers about product information, testing documentation, customer support, and shipping restrictions. Product eligibility varies by destination and may change.

Buying and shipping

Is it legal to order THCA or other cannabinoid products online?
Legal status depends on the specific product, applicable federal and state requirements, and the destination. The 2018 Farm Bill established a federal hemp definition, but federal rules are changing in 2026. A label or a single delta-9 THC percentage does not by itself establish eligibility for sale or shipment. Consult current regulations and the shipping policy.

Can Daily Hi ship to my state?
Not to every state. Restrictions can vary by product and destination. Review our Shipping & Return Policy and contact support if eligibility is unclear.

Do I need a medical card?
Requirements depend on product and jurisdiction. Confirm local requirements and our age-verification process before ordering.

How is my order packaged?
Packaging varies by item and shipping requirements. Orders are generally prepared with discreet external packaging; contact support with specific packaging questions.

Products and testing

What is THCA?
Tetrahydrocannabinolic acid (THCA) is a cannabinoid found in cannabis. Heating can convert THCA into intoxicating delta-9 THC.

What does a COA show?
A certificate of analysis reports results for a tested sample and the specific tests performed. Check the batch identifier, laboratory, report date, and analytes. A COA does not prove universal safety, medical effectiveness, or legal eligibility. See COAs & Quality.

Does Daily Hi offer medical advice or guarantee health benefits?
No. Product descriptions and laboratory reports should not be interpreted as medical advice or guarantees of therapeutic effects.

Could cannabinoid products affect drug testing?
Some cannabinoid products may result in a positive drug test. If testing is a concern, seek qualified advice and avoid assuming that a product labeled THCA or hemp-derived is risk-free.

Orders and support

What if my package is delayed or shows delivered but is missing?
Contact support with your order number and carrier tracking information. We will review the available shipping records; a carrier scan alone may not resolve a delivery dispute.

What if I need to change an address?
Contact support promptly. Changes may not be possible after fulfillment or carrier handoff, and payment or fraud-review restrictions may apply.

How do returns work?
See the Shipping & Return Policy for current eligibility, exceptions, and the review process.

How do I contact support?
Email info@daily-hi.com.